Official Realtime Data · Human-Reviewed · $39.99 Per Report · 12-Hour Delivery

Refund Policy

Effective date: May 1, 2026

1. Our Refund Commitment

We want you to order with absolute confidence. If we are unable to retrieve or verify the company data you requested, we will provide a full refund. This guarantee applies specifically to our China Corporate Credit Report products.

2. Eligibility for a Full Refund

You are entitled to a full refund under the following specific circumstances:

  • No Match Found: The company name or Unified Social Credit Code (USCC) you provided cannot be matched with any officially registered entity in mainland China.
  • No Records Available: After reasonable attempts, no registration records or profiles can be retrieved from official public disclosure systems.
  • Verification Failure: Following a manual review by our team, it is confirmed that no valid, publicly available official archives exist to verify the target enterprise.

3. Non-Refundable Circumstances

Refunds will not be issued in the following scenarios:

  • Change of Mind: The report has been successfully generated and delivered, but you change your mind or no longer require it.
  • User Input Errors: The company name, code, or other identifiers provided by you were incorrect or incomplete, leading to a deviation in identification, and the report has already been generated based on those records. (In this case, please contact us immediately, and we may assist you in re-verifying the correct entity at our discretion.)
  • Disagreement with Official Data: The data has been successfully retrieved, but you disagree with or challenge the accuracy of the contents recorded in the official public archives.
  • Limited Information: The target business entity is real and valid, but its publicly available official files are limited. We compile our reports using all legally accessible public records. A shorter or limited report caused by a lack of publicly disclosed data by the enterprise itself does not constitute grounds for a refund.

Important Note: This report only compiles publicly accessible official registration and regulatory information. The contents of the report are for informational purposes only and do not constitute legal, financial, investment, or commercial advice.

4. Refund Request Window & Procedure

To prevent abuse of our data services, all refund requests must be submitted within 7 calendar days from the date of report delivery. Requests made after this 7-day period will not be accepted.

Please submit your request through one of the following official channels:

To expedite your request, you must provide:

  • The account email address used to place the order.
  • The Order ID / Invoice Number.
  • The full name of the target enterprise and a brief description of the issue.

5. Processing Time & Fees

Once a refund request is approved, the funds will be reversed back to your original payment method. The refund process typically takes 5 to 10 Chinese working days (excluding weekends and official Chinese public holidays).

Please note that the exact time for the funds to reflect in your account depends entirely on your bank or payment service provider. We are not responsible for any fluctuations in exchange rates or non-refundable transaction fees charged by third-party payment processors or your local bank.

6. Duplicate Orders

If you accidentally place duplicate orders for the exact same enterprise, we will issue a full refund for the duplicate transaction, provided that the report for the duplicate order has not yet been processed or delivered. If both reports have already been completed and delivered, no refund will be issued.

7. Anti-Chargeback Policy

We are committed to resolving any order or data issues directly and amicably with our clients. By purchasing our services, you agree not to initiate a chargeback, payment dispute, or reversal request with your credit card issuer, bank, or payment processor (e.g., PayPal, Stripe) without first contacting our customer support team.

In the event of an unauthorized or malicious chargeback, we reserve the right to report the incident to payment networks, suspend your account permanently, and take necessary legal actions to recover the disputed funds along with any administrative fees incurred.

8. Governing Law and Dispute Resolution

This Refund Policy, along with your purchase of our services, shall be governed by, construed, and enforced in accordance with the laws of China, without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to this policy shall first be submitted to our customer support for amicable negotiation. If a resolution cannot be reached, the dispute shall be submitted to the exclusive jurisdiction of the courts in China for resolution.

9. Additional Terms

  • We reserve the sole right to independently review, verify, and make final decisions on all refund applications.
  • We reserve the right to refuse service and reject future orders from any user who frequently abuses or exploits this refund policy.
  • This policy is effective as of 2026-05-01. By placing an order on our platform, you acknowledge that you have read, understood, and agreed to all the terms outlined herein.